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BillingTree and TCN Announce Strategic Integration Partnership to Enhance Payment Offerings for Contact CentersPHOENIX and ST. GEORGE, Utah, Nov. 28, 2018 /PRNewswire/ -- BillingTree®, the payment problem solvers™, today announced an integration with TCN, the leading provider of cloud contact center technology for enterprises, contact centers, BPOs and collection agencies worldwide. The two-way partnership provides BillingTree customers with access to new dialing and calling services and TCN customers with access to the BillingTree merchant services and Payrazr® platform. Through this partnership, companies can now deploy, scale and adapt payment processing services to the needs and priorities of their businesses. BillingTree's integration to TCN's IVR and TCN cloud contact center platform provides TCN customers with access to BillingTree's IVR payment gateway as another effective, secure and streamlined payment option to collect and receive payments on time and in full. Additionally, through TCN's omnichannel texting feature, AgentSMS, contact center agents can send customers payment reminders and direct links to facilitate payments, connecting them directly with BillingTree Payrazr mobile payment solutions. "We are proud to partner with leading technology and payment processing providers, such as BillingTree, to offer our customers convenient and seamless ways to process payments across any channel," said Terrel Bird, co-founder and CEO of TCN. "This partnership is just another example of how TCN strives to help companies become and remain personalized, perceptive, proactive and progressive to better engage with our customer base." "Flexible and on demand consumer enabled communications with payment acceptance isstrategically significant to the success of client engagement and revenue management activities. This partnership comes at a time when interest in voice enabled experiences such as Alexa, Siri and Cortana are at an all-time high," said Russ Palay, director of product at BillingTree. "Given the complementary technology of TCN and BillingTree, this integration makes perfect sense, helping call center organizations and contact center agents save time and better serve their customers." To learn more about TCN and BillingTree's new integrated partnership, visit https://www.tcnp3.com/call-center-solutions/ivr/ or to request a demo or more information visit https://start.mybillingtree.com/acton/media/15831/tcn About TCN About BillingTree Media Contacts: Jamie Kightley Michiko Morales
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